At Skinlea, customer satisfaction is our priority. We ensure that all our products are carefully packed and delivered in the best condition. However, if you face any issue, please read our return policy below.

🔁 Return Eligibility

You may request a return or exchange if:

• You received a damaged, defective, or wrong product
  
• The item is unused, unopened, and in original packaging
• You contact us within 7 days of delivery

👉 This timeframe is standard in skincare due to hygiene reasons

❌ Non-Returnable Items

We do not accept returns for:

• Opened or used products
• Items without original packaging
• Products purchased on sale (unless damaged)

👉 Hygiene rules apply to skincare products

🔄 Return Process

To request a return:

1. Contact us via email
2. Provide your order number + product images and Receipt
3. Our team will review within 24–48 hours
4. Skinlea offers a 7-days exchange policy for eligible products. Items must be returned in their original packaging with the seal intact and unused condition. Products with tampered or opened packaging will not be eligible for exchange.

💰 Refund Policy

• Refunds are processed after inspection
• Refund will be issued via:
  
  • Original payment method OR
  • Bank transfer (for COD orders)
• Delivery charges are non-refundable unless it’s our mistake

🔄 Exchange Policy

We want you to be fully satisfied with your purchase. We offer a 7-day exchange policy on eligible products.

✅ Eligible for Exchange:

You may request an exchange if:

• You received a damaged, defective, or wrong product
• The product is unused, unopened, and in original packaging
• The request is made within 7 days of delivery

📞 Contact Us

For any return or refund request:
📧 info@skinlea.com